Terms & Conditions

Terms and Conditions

General Terms

1. 1. Scope of Services S&R Window Cleaning provides professional window cleaning services for residential and commercial properties. Our services include, but are not limited to, interior and exterior window cleaning, screen cleaning, high pressure cleaning & house washes.
   2. Booking Confirmation All bookings are confirmed once a date and time have been agreed upon and confirmed by S&R Window Cleaning via phone, email, or text message.
   3. Payment Payment is due upon completion of services unless prior arrangements have been made. We accept cash, credit/debit cards, and electronic bank transfers.
   4. Access to Property Clients must ensure that the property is accessible at the agreed time. This includes unlocking gates, providing access codes, or notifying staff/security. Delays caused by inaccessibility may incur additional charges.
   5. Safety and Liability Our team adheres to strict safety protocols. While we take utmost care during our services, we are not liable for pre-existing damage or deterioration of windows, tracks, or screens.

Cancellation and Rescheduling Policy

1. 1. Cancellations
      • • Cancellations must be made at least 24 hours prior to the scheduled booking. 
        • Cancellations made within 24 hours of the confirmed booking time will incur a 50% cancellation fee. This fee is necessary to compensate for the loss of income from bookings that could have been scheduled in its place.
   2. Rescheduling
      • • Rescheduling due to weather conditions will not incur any fees.
        • Confirmed bookings rescheduled within 24 hours of the scheduled time will incur a $100 rebooking fee.

Additional Terms

1. 1. Weather Policy
      • • In the event of inclement weather, S&R Window Cleaning reserves the right to reschedule services to ensure safety and quality. Clients will be notified promptly.
   2. Satisfaction Guarantee
      • • If you are not satisfied with the quality of our service, please notify us within 24 hours. We will address your concerns and, if necessary, return to rectify any issues.
   3. Damage or Breakage
      • • While we handle all property with care, accidents can occur. Any damage caused by our team will be assessed and resolved in consultation with the client.
   4. Health and Safety
      • • Clients are required to inform us of any hazards or potential risks at the property prior to our visit, such as aggressive pets or unsafe areas.

Contact Information

If you have any questions or need to cancel/reschedule your appointment, please contact us directly at:

• • Phone: +61 461 577 287
  • Email: team@srwindowcleaning.com.au